Careers

Storefront Manager – Calgary

The Storefront Manager is responsible for overseeing the daily operations of the storefront, ensuring a seamless customer experience while maintaining a motivating and positive work environment for the team. This role includes managing customer service issues, adhering to visual merchandising standards, staffing, and inventory control, as well as fostering a culture of performance and accountability among associates.

As a leader in the skincare industry, we are dedicated to providing our customers with top-tier skincare products and exceptional service. The Storefront Manager plays a critical role in creating a welcoming, efficient, and customer-centered store experience.

Qualifications & Skills

• Strong communication and customer service skills, with the ability to engage and resolve customer issues
• Proven ability to drive sales and meet targets through effective sales strategies
• Strong leadership and interpersonal skills, with experience motivating and guiding teams to success
• Ability to train others effectively
• Product knowledge
• Visual merchandising
• Inventory management
• Strong attention to detail

Responsibilities:

Customer Service & Engagement

• Resolve all customer service inquiries effectively
• Fosters a welcoming atmosphere that encourages customer engagement and repeat business
• Develop and implement strategies to ensure a first class in-person shopping experience

Team Leadership & Development

• Lead by example, fostering a team-oriented culture where employees feel empowered, supported, and motivated to meet sales goals and provide outstanding customer service
• Recruit, train, and develop new employees, ensuring alignment with store goals and values.
• Create the monthly schedule and manage staffing issues as needed.

Sales & Strategy

• Drive sales growth through effective strategy development, performance tracking, and team coaching, ensuring sales targets are consistently met
• Attend weekly video calls with the sales lead to discuss sales, team updates and upcoming promotions
• Experience using CRM systems to support sales and customer engagement

Visual Merchandising & Store Presentation

• Develop and maintain a visually appealing and on-brand storefront to enhance customer experience
• Ensure proper inventory rotation and storage standards are met

Inventory Management

• Oversee inventory control, ensuring accurate stock levels and timely reordering of materials

Financial Management

• Manage daily cash flow, including overseeing cash handling, register accuracy, and preparing deposits

Education and Experience Requirements:

• High School Diploma or GED (Bachelor’s degree in business, retail management, or a related field is a plus)
• Minimum 3 years of experience in retail sales, with at least 1 year in a supervisory role (experience in skincare or beauty retail preferred)

To apply please email a copy of your resume and cover letter to kate@omskin.com.

Job Type: Full-time

Pay: $50,000.00-$65,000.00 per year

Benefits:

• Dental care
• Store discount
• Vision care

Work Location: 1940 33rd Avenue SW, Calgary, AB