We currently ship to Canada and the USA. If you are outside of these countries and you would like to place an order, please contact firstname.lastname@example.org to arrange a shipment.
All orders over $75 (before taxes and after discounts) ship for free.
We ship via Canada Post expedited parcels. You will receive an email as soon as your order ships and again when it has been delivered.
If you notice your address is incorrect please reach out to email@example.com as soon as possible. If your order has not already been shipped we can change the delivery address.
If you are not happy with your products, we offer a 30-day money back guarantee. Products must be 75% intact to qualify.
If you accidentally ordered the wrong product you are welcome to exchange it so long as it has not been opened. The customer is responsible for any shipping charges involved with exchanging a product.
Please contact firstname.lastname@example.org with your order number and reason for the return.
If your order has not yet shipped, we can add or remove items from an order.
Unfortunately, we cannot apply a discount code to an order after it has been placed. If you forgot to enter a discount code and your order has not yet shipped, we can cancel and refund your order so you can place it again with the discount code. Please email email@example.com for help.
On the product page you can enter your email address to be notified when a product comes back in stock. As soon as the product is re-stocked you will be notified by email.
We do not carry sample sizes at this time. If you would like to try a product we suggest checking out our minis!
Sign up for our newsletter for exclusive offers and to stay up-to-date with any promotions, product launches, and more.
Only one promo code can be applied per order.
Gift cards can be foundhere. Online gift cards are digital. You will be emailed a code that can be used as credit toward a future order. If you are gifting to a friend, simply forward them the email or print it off and tuck it into a card.
All of our products are made in small batches with natural ingredients and without chemical preservatives. Once opened, our products maintain their integrity for about a year. An unopened product will last 2 years before expiring.
Yes! The majority of our products are packaged in glass containers. Any product that is packaged in plastic is 100% recyclable.
Yes, our products are safe for all. We do not use any ingredients that could be harmful to use during pregnancy.
We source all of our ingredients from natural, plant-based sources. Whenever possible, we use certified organic ingredients. Each individual Om product will list the % of organic ingredients.
Our products are not tested on animals. We give 1% of every transaction to the Beagle Freedom Project—the world’s leading organization for rescuing and rehoming animals used in experimental research.
Yes, all of our products are formulated with certified vegan ingredients and come from gluten-free sources.
We formulate our products to benefit all skin types. If you would like to find the best products suited to your specific skin challenges, try out our Skin Quiz.
We recommend storing your products in a cool, dark cabinet where they are not exposed to direct sunlight.