FAQs

Most of our products are available for wholesale purchase. However, from time to time, we have a few products not included in our wholesale catalog. If you have any questions, please reach out and we’ll get you sorted straight away.

Absolutely! Head over to the Bulk category to explore our refillable product options. These items are shipped in a reusable plastic jug and include an extra outer label along with a tent card for easy display. Please keep in mind that you’ll need to supply your own glass growlers, pumps, or any additional accessories needed for your refillery setup.

For direct B2B accounts, the minimum opening order is $500, with a $300 minimum for all reorders. Lower minimums are available when ordering through Faire.

Minimum order of 3 units per SKU.

All direct orders must be paid by credit card at the time of purchase.

Testers can be purchased at a discount anytime you need to refresh.

Complimentary shipping is available within Canada on orders of $700 or more. For orders under $700, a flat shipping fee of $30 applies. Please note that additional charges may be incurred for shipments that are unusually heavy or require special handling.

In most cases all wholesale orders will ship with Canada Post.

We always try to include samples in every wholesale order whenever we can. Additional samples can also be purchased.

Wholesale orders typically leave our facility within 3–4 business days after payment is received. During peak seasons, such as the holiday period, processing times may be slightly longer. Once your order has been shipped, you will receive an email confirmation with tracking details.

If you encounter any issues with your shipment—such as missing or damaged items—please contact us within 7 days of receiving your order. We’ll be happy to issue a credit or send replacements as needed.

For customer returns, we offer account credit for products returned within 30 days of purchase, provided the item is at least 75% intact.

For any questions or to initiate a return, please email us at wholesale@omskin.com.

Shoot us an email at wholesale@omskin.com and we’ll get you taken care of ASAP.

We require all wholesale partners follow our MSRP. Orders are paid for in full at the time the order is placed.

If you have another question that is not answered here, we’re here to help! Contact us.