Shipping & Returns – Om Organics

Free Shipping On Orders Over $60


Shipping

Within Canada, orders are shipped via Canada Post and most often arrive within 3-12 business days from receipt of your order. A tracking number is provided in a shipping confirmation email when the shipment is processed. For an additional charge, we can expedite delivery to most destinations in 1-3 business days. Please reach out to hello@omskin.com if you would like this service.

Orders headed to the USA are shipped via Canada Post and USPS, and most often arrive in 3-12 business days from receipt of your order. Currently there is no tracking number associated with these shipments.

International orders can be placed by sending an email to hello@omskin.com. You will receive an invoice including shipping costs before your items can be shipped. Shipments to international destinations are shipped via Small Packet International Air and have no tracking number associated with them.

Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays.

Please wait 10 business days from receipt of your shipping confirmation before contacting hello@omskin.com should your order be delayed. In this case, we can put in a service request with Canada Post to find the package.


Returns & Exchanges

If you’d like to return or exchange a phone or online order, please send us a message to obtain a return authorization, and receive further instructions.

Returned items need to be 75% intact and returned in their original packaging and include a copy of the packing slip. You can return items up to 30 days after the date we shipped your order. Shipping charges are not usually refundable.

Remember, we cannot accept returns without prior authorization. If we shipped the wrong item to you by mistake, send us a message; we will re-ship the correct item at no additional cost.

How are returned items credited back to me?

Returned items are normally credited in the original form of payment.

How long does it take to process a return?

Please allow up to 7 days for your return to be processed from the day you return your package. We will notify you by phone or email once we have processed your return.

How can I check on the status of my return or exchange?

Send us a message and we will be happy to assist you. Returns usually take up to 7 days to process after they have reached us.


Subscriptions

Subscriptions are set for a minimum of one delivery before you are able to cancel. After your first shipment, you may cancel at any time without incurring cancellation fees.