Shipping & Returns – Om Organics

Free Shipping On Orders Over $75


Purchases that are are shipped from Canada, by Canada Post, usually arrive within 3-12 business days from receipt of your order. For an additional charge, we can expedite delivery to most destinations in 1-3 business days.

Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays.

Returns & Exchanges

If you’d like to return or exchange a phone or online order, please send us a message to obtain a return authorization, and receive further instructions.

Returned items need to be 75% intact and returned in their original packaging and include a copy of the packing slip. You can return items up to 30 days after the date we shipped your order. Shipping charges are not usually refundable.

Remember, we cannot accept returns without prior authorization. If we shipped the wrong item to you by mistake, send us a message; we will re-ship the correct item at no additional cost.

How are returned items credited back to me?

Returned items are normally credited in the original form of payment.

How long does it take to process a return?

Please allow up to 7 days for your return to be processed from the day you return your package. We will notify you by phone or email once we have processed your return.

How can I check on the status of my return or exchange?

Send us a message and we will be happy to assist you. Returns usually take up to 7 days to process after they have reached us.

Order Cancellation & Changes

We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, send us a message and quote your order number.