Om Organics Wholesale Terms and Conditions
1. General Terms and Acceptance
Agreement to Terms: By placing a wholesale order with Om Organics Inc, the buyer agrees to all terms and conditions set forth herein.
2. Orders and Fulfillment
Minimum Order Requirement (MOR): Initial orders must meet a minimum of $500; reorders require a minimum of $300. All new wholesale accounts must place their first order within six (6) months of account approval, or the account may be subject to review or deactivation.
Ordering Process: Orders must be submitted via our dedicated wholesale portal. Buyers must maintain a registered account to place orders.
Order Changes and Cancellations: Requests for changes or cancellations can be made at any time before an order has been shipped.
3. Payment Terms & Pricing
Payment Methods: Full payment is required at the time of order. We accept all major credit cards and PayPal.
Pricing: All wholesale prices are listed in CAD and are subject to change without notice. Prices do not include shipping or taxes. All products must be sold at their MSRP.
4. Shipping and Delivery
Shipping Costs: Shipping is free for orders over $700; orders under $700 incur a $30 flat fee.
Shipping Method: Orders are shipped via Canada Post.
Damaged Goods: Buyers must inspect shipments immediately upon receipt. Claims for damaged or missing items must be submitted within 7 days of delivery, including photographic evidence of the packaging and product.
5. Product Storage & Handling
The retailer agrees to store all Om Organics products in a clean, dry, temperature-controlled environment, away from direct sunlight, excessive heat, or moisture. Om Organics is not responsible for product degradation, damage, or reduced product performance resulting from improper storage or handling after delivery.
6. Returns and Exchanges
Non-Defective Items: Returns or exchanges are not accepted for unsold merchandise unless the product is defective.
Defective Items: Defective merchandise must be reported within 7 days of receipt. Upon verification, we can offer a replacement or apply a credit toward future orders.
Customer Returns: Om Organics does not offer credits, refunds, or replacements for products returned to the Retailer by the Retailer’s customers or clients, including but not limited to instances of customer preference, dissatisfaction, sensitivity, allergic reaction, or adverse response.
Bulk/Refill Products: All bulk/refill size products are final sale and are not eligible for return, refund, or exchange. Retailers must inspect all bulk/refill products immediately upon receipt. Any concerns related to product quality, leakage, damage, or manufacturing defect must be reported within 48 hours of confirmed delivery and include clear photographic documentation of the product and the original shipping packaging. Claims submitted outside the 48-hour window will not be eligible for replacement or credit. Failure to inspect the shipment prior to opening, transferring, or using bulk product voids eligibility for replacement or credit.
Due to the nature of bulk products and factors outside of Om Organics’ control, product stability, performance, or condition cannot be guaranteed after the shipment has been received, opened, stored, transferred, or otherwise handled by the retailer.
Retailers are solely responsible for managing customer service, returns, and exchanges according to their own store policies. Any refunds, exchanges, or credits issued by the Retailer to their customers will not be reimbursed or credited by Om Organics.
7. Testers and Samples
Tester and sample units are for in-store use only and are strictly prohibited from resale.
8. Resale and Marketing
Authorized Resale Channels: Products may only be sold through the retail locations, website, or e-commerce channels explicitly approved in the wholesale application.
Third-Party Platforms: Sale of products on unauthorized third-party platforms (e.g., Amazon, eBay, Etsy) is strictly prohibited.
Intellectual Property: Use of Om Organic’s branding, logos, and product photography is permitted solely for the purpose of selling the products and must comply with all provided brand guidelines.
9. Online Representation
Retailers selling Om Organics products online must represent the brand accurately and consistently. Retailers agree to:
Use accurate and current product descriptions
Not modify ingredient lists or product claims
Not make medical or therapeutic claims not explicitly provided by Om Organics
Use current brand imagery when available
Om Organics reserves the right to request corrections or removal of inaccurate or non-compliant content.
10. Chargebacks and Payment Disputes
Any payment dispute, chargeback, or reversal initiated after an order has shipped will result in immediate account suspension pending investigation. Retailers are responsible for resolving disputes directly with their payment provider. Om Organics reserves the right to recover any associated fees, costs, or unpaid balances.
11. Liability
Om Organics shall not be liable for any indirect, incidental, special, or consequential damages arising from the use, misuse, resale, or application of its products. This includes, but is not limited to, adverse reactions, improper professional treatments, injury, broken packaging, or product misuse by the Retailer or end customer.
Retailers assume full responsibility for the safe handling, use, and resale of products once received.
12. Termination of Agreement
Om Organics Inc. reserves the right to terminate the wholesale agreement at any time, without prior notice, if the buyer violates any of the stated terms and conditions.
